Frequently asked questions
Questions About Products, Orders, and Support
Review the current answers or contact Viva Body Health when your question concerns a specific order or product detail.
Shopping
Shopping Questions
What products are currently available?
The current collection includes Viva Body Health NMN and Viva Body Health NAD+. Additional products may be added later.
Can I order more than one bottle?
Yes. The new Shop and product pages allow a one-time quantity of one, two, or three bottles before checkout.
Where does checkout happen?
Checkout, payment, shipping, tax, and the final order total are handled through Shopify.
How much does each bottle cost?
The current price is $29.95 per bottle. The selected quantity changes the product subtotal.
Products
Products Questions
Are NMN and NAD+ the same product?
No. They have different active ingredients, serving sizes, capsule counts, and directions.
Where can I see the complete ingredients and directions?
Open the individual product page for the Supplement Facts, other ingredients, serving information, directions, warnings, price, and supporting information.
Can Viva Body Health tell me which supplement I should take?
Viva Body Health can explain its product labels and store information. Personal medical decisions should be discussed with a qualified healthcare professional.
Can I take NMN and NAD+ together?
The company does not recommend combining products for an individual customer. Ask a qualified healthcare professional about personal supplement use.
Shipping, Returns, and Orders
Shipping, Returns, and Orders Questions
Where does Viva Body Health ship?
The current shipping area is eligible addresses within the United States.
When will my order arrive?
The available shipping method and estimated transit time appear during Shopify checkout. Final processing and delivery language must match the approved Shipping and Refund Policy.
What should I do if my order is damaged or incorrect?
Contact support with the order number, the email used at checkout, a description of the issue, and photographs of the product and packaging when applicable.
Can I cancel an order?
Contact support immediately. An order cannot always be canceled after it has been sent for fulfillment.
Safety and Support
Safety and Support Questions
Who should ask a healthcare professional before use?
Ask a qualified healthcare professional before use if you are pregnant, breastfeeding, take medication, have a health condition, are preparing for surgery, or are unsure whether a product is appropriate for you.
Can anyone under 18 use the current products?
No. The current product labels state that they are for adults.
How do I contact Viva Body Health?
Use the Contact page or email [email protected]. Do not send payment-card information, passwords, Social Security numbers, or private medical records.
What should I do in a medical emergency?
Do not wait for a reply from the website or email. Call 911 or your local emergency number.
Still need help?
Contact Viva Body Health
Send a product, order, shipping, return, or website question.